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This tutorial explains how to install the Service Desk App into a newly installed UM |
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7.45 through 7.51. Starting with release 7.52, the Service Desk App is shipped with the regular UM installer and does not need to be installed separately. See https://pinutswiki.atlassian.net/wiki/spaces/UMDOC/pages/4074635265 for information on how to active the Service Desk App in an existing UM installation. |
Install Service Desk App
You can either
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Either way you’ll need a license that covers de.pinuts.servicedesk to successfully install and use the Login App. Please contact support@pinuts.de when in doubt.
A) Install manually
If you need to install into an already existing UM you probably need to perform a manual installation as described in this section.
Go to https://www.universal-messenger.de/knowledge-base/downloads and download the Service Desk 2 App package (ZIP file).
Unzip the file right into your UM folder (where subfolders like cmsbs-conf/ and cmsbs-work/ live):
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(cd UM && unzip $DOWNLOAD_DIR/ServiceDesk2-x.y.z.zip) |
Restart your UM instance.
Configure and install REST Proxy
Follow https://downloads.universal-messenger.de/knowledge-base/documentation/universal-messenger/html/UM_EN/Administration/REST-proxy.html to install and configure your REST-Proxy.
Add the following endpoints to your REST-Proxy’s controller whitelist:
de.pinuts.servicedesk.widgetde.pinuts.servicedeskform.Widget
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Install using UM Kickstarter
Start a new Kickstarter project
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dependencies {
// ...runtime('de.pinuts.cmsbs:UM:7.51.4')
runtime('de.pinuts.cmsbs:ServiceDesk2:4.1.03')
} |
Configure REST Proxy
Create a file named rest-proxy/cmsbs-restproxy.properties that configures the REST Proxy:
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