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Install Service Desk App

You can either

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Either way you’ll need a license that covers de.pinuts.servicedesk to successfully install and use the Login App. Please contact support@pinuts.de when in doubt.

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Install

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If you need to install into an already existing UM you probably need to perform a manual installation as described in this section.

Go to https://www.universal-messenger.de/knowledge-base/intern/02_downloads/addons/index.html and download the Service Desk 2 App package (ZIP file).

Unzip the file right into your UM folder (where subfolders like cmsbs-conf/ and cmsbs-work/ live):

(cd UM && unzip $DOWNLOAD_DIR/ServiceDesk2-x.y.z.zip)

Restart your UM instance.

Configure and install REST Proxy

Follow https://www.universal-messenger.de/knowledge-base/intern/doc-en/Administration/REST-proxy.html to install and configure your REST-Proxy.

Add the following endpoints to your REST-Proxy’s controller whitelist:

• de.pinuts.servicedesk.widget

• de.pinuts.servicedeskform.Widget

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using UM Kickstarter

Start a new Kickstarter project

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dependencies {
    // ...runtime('de.pinuts.cmsbs:UM:7.51.4')
    runtime('de.pinuts.cmsbs:ServiceDesk2:4.1.9.193')
}

Configure REST Proxy

Create a file named rest-proxy/cmsbs-restproxy.properties that configures the REST Proxy:

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Insert the following cp lines to your um/build.gradle file:

setup.doLast {
    ...
    
    // Entry-Types:
    def entryTypesDir = new File(pinuts.um.cmsbsConfDir, 'entryTypes')
    fileTree('cmsbs-conf/entryTypes').each {target ->
        ln(target, entryTypesDir)
    }
    
    // UM REST Proxy
    cp('UM/web-integration/cmsbs-restproxy.war', new File(pinuts.um.webappsDir, 'p.war'))
    cp('rest-proxy/cmsbs-restproxy.properties', new File(pinuts.um.serverHome, 'cmsbs-restproxy.properties'))
}

Create configuration files

Create a new file um/cmsbs-conf/conf.d/sd.attributes:

include: cmsbs-conf/cse/plugins/de.pinuts.servicedesk/servicedesk.attributes

additional.attributes[] = entrytype
grp.std_intern.members[] = entrytype

entrytype.isPrimary = true
entrytype.title = "EntryType"
entrytype.dbSize = 32
entrytype.display.height = 1
entrytype.values[] = admin
entrytype.value.admin = Backoffice User
entrytype.default = admin# Disable Composite Unique Key
isUnique = ""

Create a new file cmsbs-conf/conf.d/sd.properties:

cmsbs.entrytypes.attribute = "entrytype"
cmsbs.gui.login = internal

Create a new file cmsbs-conf/conf.d/sd.config.js:

// Pinuts File Encoding: UTF-8

var SERVICEDESK2_CONFIG = {
    baseUrl: 'http://localhost:8080/cmsbs',
};

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Setup UM

Let gradle install all dependencies:

attribute.groups = *std_personal

attr.uid.title.de = "Login"
attr.uid.title.en = "Login"

grp.std_personal.title = "Admin User"
grp.std_personal.show = true
grp.std_personal.members = uid firstname lastname email password cmsbs.isadmin admin_role lang sd_memberofgradle setup

Create backoffice “admin” user

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(cd UM/scripts/ && ./userTool.sh cmsbs.properties -admin)

Startup UM

Let gradle install the new dependency and start Startup your UM instance:

gradle setup run

Login to http://localhost:8080/cmsbs as admin / admin

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