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Either way you’ll need a license that covers de.pinuts.servicedesk to successfully install and use the Login App. Please contact support@pinuts.de when in doubt.

A) Install manually

If you need to install into an already existing UM you probably need to perform a manual installation as described in this section.

Go to https://www.universal-messenger.de/knowledge-base/downloads and download the Service Desk 2 App package (ZIP file).

Unzip the file right into your UM folder (where subfolders like cmsbs-conf/ and cmsbs-work/ live):

(cd UM && unzip $DOWNLOAD_DIR/ServiceDesk2-x.y.z.zip)

Restart your UM instance.

Configure and install REST Proxy

Follow https://downloads.universal-messenger.de/knowledge-base/documentation/universal-messenger/html/UM_EN/Administration/REST-proxy.html to install and configure your REST-Proxy.

Add the following endpoints to your REST-Proxy’s controller whitelist:

• de.pinuts.servicedesk.widget

• de.pinuts.servicedeskform.Widget

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Install using UM Kickstarter

Start a new Kickstarter project

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dependencies {
    // ...runtime('de.pinuts.cmsbs:UM:7.51.4')
    runtime('de.pinuts.cmsbs:ServiceDesk2:4.1.03')
}

Configure REST Proxy

Create a file named rest-proxy/cmsbs-restproxy.properties that configures the REST Proxy:

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